Privacy Policy

Last updated: 27 February 2026

1. Introduction

Surface Test Australia (ABN pending), operated by Greg Collins ("we", "us", "our"), is committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our slip testing services or interact with our website at surfacetestaustralia.com.au.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any applicable state and territory privacy legislation. As a small business, we may be exempt from certain requirements of the Privacy Act; however, we are committed to handling your personal information responsibly and transparently.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: Your name, phone number, and business name when you call or SMS us to enquire about or book our services.
• Service details: Information about your premises, including address, type of property, and floor surfaces to be tested.
• Test results: Slip resistance test data, photographs, and report findings related to your premises.
• Website usage data: Anonymous information about how you use our website, such as pages visited, time on site, and referring sources, collected through standard web analytics tools.

We do not collect sensitive information such as health data, financial information, or government identifiers unless strictly necessary for the provision of our services.

3. How We Collect Information

We collect personal information:

• Directly from you when you call or SMS us
• During the provision of our slip testing services at your premises
• Through our website via analytics cookies and similar technologies
• From third parties such as referrals from other businesses or professionals

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide our slip testing services, including scheduling, testing, and reporting
• To communicate with you about your booking, test results, and recommendations
• To prepare and deliver your slip test report
• To follow up on services and provide ongoing support
• To improve our services and website experience
• To comply with legal obligations and respond to legal requests

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following circumstances:

• With your consent, or at your direction (for example, if you request that your report be sent to a third party such as a builder, insurer, or legal representative)
• To service providers who assist us in operating our business (for example, web hosting, analytics), who are bound by confidentiality obligations
• Where required or authorised by law, including in response to court orders or regulatory requests
• To protect the rights, property, or safety of Surface Test Australia, our clients, or the public

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Electronic data is stored securely, and physical documents are kept in a secure location. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Slip test reports and related records are retained for a minimum period to support compliance, insurance, and legal requirements. When your information is no longer required, we will take reasonable steps to destroy or de-identify it.

8. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to collect anonymous usage data. This helps us understand how visitors use our website and improve the user experience. The information collected typically includes:

• Pages visited and time spent on each page
• Referring website or search engine
• Browser type and device information
• General geographic location (city/region level)

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request that we correct any inaccurate, out-of-date, incomplete, or misleading personal information
• Complaint: Lodge a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact Greg on 0438 726 695. We will respond to your request within a reasonable timeframe.

10. Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can contact the OAIC online at www.oaic.gov.au or by phone on 1300 363 992.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact: